Terms & Conditions (Read carefully)
1. Service installation for new connection will be done within 3 to7 working days after complete KYC form with all required document and receipt of initial payment. In case of cheque payment, service installation will start after realization in company bank account.
2. One Month plan security deposit will be applicable with new connection as per monthly tariff. And this amount will be 100% refundable after clear all dues and recover/received of all CPE Equipment's from subscriber location.
3. Speeds indicated are only up to our ISP node, given on best efforts basis as per TRAI guideline.
4. After finishing of FUP data usages, subscriber download & surf speed goes down (Reduce) as per their subscribed plan. Read company FUP policy available on company website www.citybroadband.in
5. "Customer Premise Equipment (CPE)" means the equipment, systems (as per list), cabling and facilities provided to the Subscriber on returnable basis by the company, which is required for Service provisioning and used in conjunction with the Service Equipment in order to avail of the Service. Company would charge to subscriber cost of per CPE equipments not returned or returned in non-working condition towards penalty/damages for breach of the terms of service.
6. Company does not sell any CPE Equipments to subscriber or customer. It provide by company without any cost for service usages purpose only till connection is running. Customer or subscriber shall compulsorily return all the CPE equipments to the company at the time of service/connection disconnection or discontinue to any reason.
7. Activation/Registration charges will be applicable with every new connection as per actual (Mentioned in Plan sheet) & different for Residential Home User and Business SME User and these charges are not refundable and it is not related to CPE cost.
8. Company will not charge any rental against their CPE equipments and company reserves the right to dismount and recover all CPE equipments from subscriber/customer location at the time of service /connection disconnection or discontinue.
9. Company provides fully onsite replacement to all CPE equipment (LAN Cable & DC Adaptor not covered) till connection is running but stolen & physical damaged not covered.
10. Company does not provide any Wi-Fi router with the connection, customer or subscriber will arrange and purchase from market itself but we help to configure it with the connection.
11. Company provide All plan speed in Kilobits per second (Kbps) or Megabit per second (Mbps), not in Kilobyte per second (KBPS) or Megabyte per second (MBPS). Please also note all the Internet Browser software is measure download speed in KBPS (Kilo Byte per Second) so kindly divided your plan speed by 8 to calculate proper file download speed.
12. All the Plan tariff Price are and activation charges are inclusive of tax (GST) and subject to change in future.
13. Contention ratio for scheme are set as 1:50 for home user and for business user 1:30 as per guideline set by TRAI & DOT.
14. Download & Upload ratio 1:1 in Home Residential user plans and 1:1 in Business SME user plans..
15. Minimum guaranteed speed availability for Business and SME plans is 80% in all hours all day.
16. Company peak hours start in Morning 9:00 AM to 9:00 PM in Night every day.
17. All the Plans & their tariff are subject to regulatory approval & company reserves the right to withdraw/Suspend/Modify & Alter /Cancel/Change the plans tariff without any prior notice or information.
18. Please read carefully data usages and transfer calculation in every FUP Plans. Speed and Data usage limit subject to company Fair Usage Policy & in Residential Home Plans FUP Data limit will be calculated based on data transfer (Download & Upload both). In Business SME Plans FUP Data limit will be calculate Based on Download only Upload is 100% free.
19. Refund, if applicable will be processed within 15 working days from the date of cancellation, discontinue or disconnection and after settlements of all dues with return of all CPE equipments in good condition to the company.
20. Connection shifting to new location is subject to availability or feasibility of service network. If company service network is not available to that location then subscriber need to surrender their connection and received refund of security deposited against clearing of all dues and return of all CPE equipments in good condition to the company.
21. If customer canceled, disconnect or surrender Six (6) months, Twelve (12) months, offer plans before their plans subscription validity period; then company will deduction of GST (Tax Credit Entry) @18% + Cancellation charges @8% + Subscription period billing (As per monthly tariff).
22. Company does not provide & suggest speed test with/on Wi-Fi router because City Broadband (Fttx) Broadband connection high speed cannot be checked with/on Wi-Fi device due to many technical issues & factor so kindly do not force to us.
23. To get best speed test result of City Broadband (Fttx) Broadband as per your plan always tests your connection on wired connectivity (LAN) with updated and latest device resources like Processor speed, and memory of your PC & Laptop.
24. Company will provide only 100 Mtr. OFC drop cable with new connection beyond this cable will be chargeable.
25. Company does not provide any internal networking service (LAN) at subscriber location.
Note 1 : Onsite engineer visit for installation & individual fault Repair will not available on national holidays.
Note 2 : Onsite engineer visit for new installation & individual fault Repair will be available Monday to Saturday 10:30AM To 6:30PM

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